Navigating Difficult Conversations

When we think of difficult conversations, many images may surface.  Difficult conversations are the interactions that happen (or should happen) every day in the workplace.  They are the day-to-day conversations that exist among peers, direct reports, customers, and inter-departments.  Difficult conversations are inevitable in any workplace. Those conversations can create unhappiness, stress, and tension. They can also impair and even destroy relationships. When handled poorly, they are likely to result in serious problems that interfere with productivity and leave everyone involved feeling frustrated and dissatisfied.
 Many people put off having difficult conversations hoping that the situation will go away.  You cannot avoid these kinds of conversations, but you can learn how to handle them more effectively. Developing the ability to handle these challenges will pay off in terms of reduced stress, increased confidence, improved relationships, increased trust, fewer problems, better teamwork, higher productivity, and better career opportunities.  This program invites you to learn the skills necessary for having courageous and difficult conversations.